Assistant Client Servicing Manager

CAREER CRAFT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A client servicing company in Singapore is seeking two proactive Assistant Client Servicing Managers. You will be responsible for serving as the main point of contact for clients, managing service requests, and coordinating with internal teams to resolve issues. Candidates should have over 3 years of experience in financial services or banking, excellent communication skills, and a relevant diploma or degree. The role offers competitive salary and benefits in a supportive work environment.

Benefits

Competitive Starting Salary

Annual Leave

Flexible Benefits

Performance Bonus

Professional Development

Supportive Culture

Qualifications

• 3+ years’ experience in client servicing or relationship management within financial services/banking/fintech.
• Strong understanding of financial products, regulatory frameworks, and service workflows.
• Proficiency in CRM platforms and client reporting tools.

Responsibilities

• Act as the primary liaison for assigned clients, managing service requests, feedback, and escalations.
• Prepare proposals, quotations, and product comparisons.
• Collaborate cross-functionally to ensure timely service delivery.

Skills

Client servicing

Relationship management

Excellent communication

Stakeholder management

Education

Local Diploma or Degree in Finance, Business, or related field

Tools

CRM platforms

Client reporting tools

Job description

Our clients are seeking 2 proactive, relationship-driven Assistant Client Servicing Managers to champion exceptional service delivery across their portfolios. In this pivotal role, you’ll serve as the trusted point of contact for clients—ensuring seamless communication, swift issue resolution, and elevated experiences that foster loyalty and long-term partnerships.

Key Responsibilities

• Act as the primary liaison for assigned clients, managing service requests, feedback, and escalations
• Prepare proposals, quotations, and product comparisons
• Collaborate cross-functionally to ensure timely, compliant, and high-quality service delivery
• Monitor client satisfaction and implement strategies for continuous improvement
• Coordinate with internal teams (operations, compliance, product) to resolve client issues swiftly and accurately
• Support client onboarding, documentation, and regulatory compliance
• Maintain accurate records and uphold service standards aligned with MAS guidelines

Job Requirements

• 3+ years’ experience in client servicing or relationship management within financial services/banking/fintech
• Strong understanding of financial products, regulatory frameworks, and service workflows
• Excellent communication and stakeholder management skills
• Proficiency in CRM platforms and client reporting tools
• Local Diploma or Degree in Finance, Business, or related field

Perks & Benefits

• Competitive Starting Salary – Recognizing your value from day one
• Annual Leave – Generous entitlement to support work-life balance
• Flexible Benefits – Customizable package to suit your lifestyle and personal needs
• Performance Bonus – Rewarding your contributions and achievements
• Professional Development – Ongoing training and career growth opportunities
• Supportive Culture – A collaborative, inclusive environment that champions teamwork and innovation

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