Assistant Claims Executive (Travel)

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

An insurance company in Singapore is seeking a candidate with at least 1 year of experience in handling Travel Claims. The role involves managing claims, liaising with various stakeholders, and training assistants. Candidates should possess BCP, PGI, and ComGI certifications. Strong communication and interpersonal skills are essential. This is an opportunity to grow in a dynamic environment.

Qualifications

• Min 1 year of relevant experience in handling Travel Claims.
• Good working knowledge of Microsoft Office applications.
• Well versed in insurance principles.

Responsibilities

• Liaise with various stakeholders during claims processing.
• Train and guide assistants in their role.
• Manage and process claims within service benchmarks.
• Ensure realistic updates to reserves.
• Advise underwriters on claims handling issues.
• Visit clients' offices when required.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Team player

Customer focus

Education

BCP, PGI, and ComGI certification

Tools

Microsoft Office

Job description

[ Job ID: 1101262 ]

Responsibilities

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, lawyers, 3rd party claimants, sister companies, etc.
• Train and guide assistants in their support role.
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols.
• Ensure reserves are provided or updated in a timely and realistic manner.
• Add value to underwriters by advising them on issues discovered during claims handling such as gaps in policy wording and on risk improvement.
• Visit clients’ offices/attend MOM meetings/site inspection as and when required.
• Periodic review of files, as and when required.
• Ensure recovery claims are pursued and followed up periodically.
• Any other ad hoc duties assigned.

Requirements

• Min 1 year of relevant experience in handling Travel Claims.
• Good working knowledge of Microsoft Office applications.
• Well versed in insurance principles.
• Possess good interpersonal and communication skills, able to multi‑task, is a team player; conscientious, tactful, customer‑focused and willing to learn new skills.
• Possess BCP, PGI, and ComGI certification (If the candidate does not have the cert, they will be required to take the Certificate In General Insurance (CGI) exam upon joining).

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.