Assistant Chef Concierge

-; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Un hôtel de premier plan à Singapour recherche un Concierge Manager. Le candidat idéal doit avoir une expérience significative dans la gestion de services de concierge, avec un engagement envers la satisfaction clientèle et un excellent sens de l'accueil. Ce poste implique des responsabilités de formation et d'encadrement du personnel de concierge, ainsi que la gestion des réservations et des services aux clients.

Qualifications

• Connaissance des procédures d'urgence
• Capacité à former et coacher le personnel
• Connaissances sur les attractions locales et les réservations

Responsibilities

• Former et gérer l'équipe de concierge.
• Accueillir chaleureusement les invités.
• Gérer les réservations de transports et de restaurants.

Skills

Hospitalité

Gestion de personnel

Communication efficace

Education

Expérience dans l'hôtellerie

Job description

• Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related associates, so they are hospitable, outgoing and guest-oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Offer a warm, sincere and personalized welcome to all guests
• Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
• Be updated on events around town and major events aboard such as concerts, public holidays, shows, trade shows, trade relation offices, diplomat office and shopping information.
• Maintain a constantly updated database with extensive information about city highlights
• Arrange tickets for theatre, sporting events and local attractions
• Make and confirm all transportation arrangements with contracted limousine company. Preference are given to in house limousine vehicles first over contracted limousine company.
• Updated with dining options and confirming dining reservations
• Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
• Communicate information effectively to Chef Concierge
• Train, coach and support the Concierge colleagues
• Produce a monthly training plan for department and submission of training hours
• Ensure smooth workflow of driveway and lobby are maintained
• Guiding the Concierge team in accordance to hotel standards, appraising their performances, and handling disciplinary actions.
• Managing the process of message, luggage and parcel deliveries in the daily operations ensuring no loss or mismanagement of such items.
• Must have full knowledge of all emergencies procedures.
• Must have full knowledge of the Hotel's policies and procedures.
• To work closely with the other sections of Rooms Division.
• To report guest's complaints and anything amiss to the Chef Concierge.
• Perform all other duties assigned by the Chef Concierge or Department Head