Assistant Centre/Sales Manager

Aureus Academy; Singapore; On-site; SGD 35,544 - 42,575; Full time

Benefits offered by this job

Gross salary $3500

Incentives up to $1400 per month

Medical coverage

Paid leave 14 days

Learning and development

Career development

Music lessons provided

Provided IT equipment

Job summary

Aureus Academy is seeking an Assistant Centre/Sales Manager in Singapore. The role drives sales, manages events, trains staff, and enhances growth through strategic initiatives within a full-time Centre Management capacity.

You will lead front desk performance, oversee operations to deliver a premium experience, and mentor team members to achieve their targets while upholding company standards and compliance.

Qualifications

• Minimum of 2 years of related field experience and at least 1 year in a team-leader role.
• Willing to work on weekends with two weekdays off.
• Strategic mindset with ability to think critically in sales scenarios.
• Strong verbal and written communication skills for collaboration and leadership.
• Goal-driven with ability to focus and prioritise tasks driving centre growth.
• Commitment to compliance and ethical business practices.

Responsibilities

• Performance Enhancement and Feedback - regularly evaluating front desk team's performance for service, sales, and customer experience.
• Enhance Centre Experience - oversee logistics and facilities for a flawless working environment.
• Sales and Growth - meet monthly lead generation, enrolment, and conversion targets; mentor staff.
• Workplace Culture and Etiquette - promote positive work environment and staff welfare events.
• Customer Relationship Management - ensure customer retention with effective problem-solving and high service standards.
• Communication and Transparency - maintain aligned communications across channels and with management.
• Aureus Curriculum System - ensure full adoption and attainment of Enigma system goals.
• Documentation and Reporting - track evaluations and development plans.
• Ad-Hoc - perform additional duties as assigned.

Skills

Team leadership

Job description

Assistant Centre/Sales Manager

Assistant Centre Manager drives sales, manages events, ensures operational efficiency, trains staff, and boosts growth through strategic initiatives.

Full‑Time. Singapore. Centre Management.

Job Responsibilities

• Performance Enhancement and Feedback - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360‑degree feedback loop involving various stakeholders for the centre under their purview.
• Enhance Centre Experience - Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well‑maintained working environment, comparable to a 5‑star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
• Sales and Growth - Achieve assigned monthly lead generation, sales/enrolments and lead‑conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on‑the‑ground mentoring and ensure they achieve their individual management‑assigned targets.
• Workplace Culture and Etiquette - Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
• Customer Relationship Management - Ensure customer retention by promoting adept problem‑solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
• Communication and Transparency - Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
• Aureus Curriculum System - Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
• Documentation and Reporting - Tracking and reporting team evaluations, development, and improvement plans.
• Ad‑Hoc - Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team‑leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal‑driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks and Packages

• Gross Salary of $3500
• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In‑House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided