Assistant Centre Manager [ Enrichment Centre Operation ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational services provider in Singapore is seeking a full-time Customer Service Executive. The role includes attending to walk-in customers, handling course registration, and maintaining records. Candidates should have a minimum diploma qualification and relevant experience in customer service. This position involves a 5-day work week and offers exposure to various operational aspects.

Qualifications

• Relevant working experience appreciated.

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly.
• Handle registration of new students, requests pertaining to changes in courses.
• Maintain the Centre’s student management system and perform audits.
• Prepare invoices and handle payment collection.
• Assist the operations manager with resource management.

Skills

Customer service

Conflict resolution

Communication

Education

Minimum diploma qualification

Job description

• Location: Marine Parade & Tampines
• 5 days work week
• Full time

Job Responsibilities

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

Support for Operations Manager

Work with various stakeholders to resolve any conflicts or issues.

Job Requirements

• Minimum diploma qualification
<>With relevant working experience