Assistant Centre Manager

Active Global Respite Care Pte Ltd; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

Active Global Respite Care Pte Ltd in Singapore is seeking a Centre Manager to oversee the daycare centre as a distinct business unit. You will report directly to the Centre Manager and drive sales through proactive client follow-up, ensuring accurate information on policies and services.

You will uphold MOH requirements, manage staff rostering, logistics, and centre operations, and respond effectively to emergencies while maintaining the highest standards of care.

Responsibilities

• Report directly to the Centre Manager.
• Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Responsible for staff rostering and management.
• Participate & represent on behalf of the company’s services with confidence.
• Respond to emergencies, conduct investigations on incidents and preventive actions.
• Represent the Centre Manager in his/her absence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words

Job description

• Report directly to the Centre Manager.
• Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Responsible for staff rostering and management.
• Participate & represent on behalf of the company’s services with confidence.
• Respond to emergencies, conduct investigations on incidents and preventive actions.
• Represent the Centre Manager in his/her absence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words