Assistant Cafe Manager

The Coffee Bean & Tea Leaf (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading café chain in Singapore is seeking passionate Café Managers to deliver exceptional coffee experiences. In this role, you'll manage, coach, and develop your Brew Crew while ensuring outstanding customer service and a profitable café. Ideal candidates will have at least 3 years of café management experience and strong interpersonal skills. Join us for world-class training in our Barista Academy and enjoy competitive rewards.

Benefits

Competitive Salary

Performance & Attendance Bonuses

Medical benefits

World Class training

Career Journey with Individual Development Plans

Qualifications

• Minimum of 3 years Café Management experience.
• Background as a Barista preferred.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Flexibility to work various shifts.

Responsibilities

• Manage and coach Brew Crew, supervising Assistant Managers and Baristas.
• Guide Brew Crew on customer service.
• Serve customers with specialty coffee & tea.
• Manage café responsibly and profitably.
• Oversee financial matters accurately.
• Maintain café's cleanliness and safety standards.

Skills

Café Management

Customer Service

Coaching

Interpersonal Skills

Attention to Detail

Tools

Microsoft Office

Job description

Our Blend

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking friendly, curious, and passionate Café Managers to help deliver a world-class coffee and tea experience. As a manager of our Singapore Brew Crew, you will have the opportunity to grow both personally and professionally, while growing others around you.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

• Manage, coach, and develop our amazing Brew Crew, supervising a blend of Assistant Managers and Baristas on their #PurplePathway.
• Guide our Brew Crew on providing exceptional customer service on our customer coffee, tea and food experience.
• Be a World Class Barista (& Tearista!) serving our amazing customers with the finest specialty coffee & tea.
• Manage your café (sometimes called outlet!) responsibly and profitably!
• Responsible for a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with our Brew Crew and customers.
• Oversee all financial matters honestly, efficiently, and accurately.
• Care and manage the safety & health of our Brew Crew and customers.
• Lead and take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Your Ingredients

• A minimum of 3 years Café Management experience (or similar Food & Beverage outlet management).
• Background as a Barista is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent coaching, communication and interpersonal skills.
• Previous Microsoft office (MS) experience preferred.
• Strong customer service orientation.
• Flexibility to work various shifts, including weekends and holidays.

Performance & Rewards

• World Class training in our Singapore Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Career Journey with Individual Development Plans
• Medical benefits

Our ‘FROTH’ VALUES

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.