Assistant Business Operations Manager

PROHEALTH MEDICAL GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare management group in Singapore is looking for a candidate to support clinic operations. This role involves coordinating activities, ensuring compliance with quality standards, and developing training materials. Ideal candidates should have a degree in a relevant field, strong strategic skills, and experience in healthcare operations. Proficiency in MS Office is required. This is an on-site position.

Qualifications

• Strong strategic thinking and business acumen.
• Excellent interpersonal skills and communication.
• 2 years of experience in healthcare operations preferred.

Responsibilities

• Support clinic operations and daily management.
• Ensure compliance with service quality and clinical standards.
• Develop training manuals to standardize service delivery.

Skills

Strategic thinking

Excellent communication skills

Data-driven decision making

Change management

Financial and resource planning

Education

Degree in any relevant discipline

Tools

MS Office applications

Job description

Job Description

• Supporting the Manager and cross-functional teams, coordinating and planning clinic activities, utilisation of manpower and resources, to ensure cost efficiency, effective management and smooth daily operations of the clinic.
• Identify and ensure operational workflow aligns with service quality and clinical standards
• Assist in the Implementation of new services/work processes through planning and assessments of industry best practices.
• Develop and roll out training manuals and SOPs to ensure consistency in service delivery across all clinics
• Managing internal communications to ensure key stakeholder management for prompt reaction to operational needs
• Ensure compliance with approved policies and procedures with government regulations
• Involvement in the planning and approval of staff roster, work performance reviews and improvement plans, and cultivating developmental plans
• Perform regular audits onsite on a full spectrum of policies and procedures
• Ensure that current processes meet and comply with the business goals and objectives, accreditation and regulatory agency requirements
• Opportunity to collaborate with team members across other departments, focusing on manpower planning, training and development, digital and service transformation, policy and workflows, new clinics development, and emergency planning.
• Perform any other duties as assigned

Skills & Competencies

• Degree in any relevant discipline
• Strategic thinking with business acumen
• Excellent communication and interpersonal skills
• Data-driven decision-making
• Change management and project execution
• Financial and resource planning expertise
• 2 years of experience within healthcare operations would be advantageous.
• Proficiency in MS Office applications