Assistant Banquet Manager

PARADOX CLARKE QUAY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality organization in Singapore is seeking an Assistant Banquet Manager to oversee the banquet operations and ensure high standards of service. The candidate should have 3-4 years of experience in a similar role, strong leadership skills, and the ability to manage multiple tasks in a fast-paced environment. This role demands excellent customer service skills and knowledge of food and beverage management.

Qualifications

• Minimum 3-4 years of relevant experience.
• Strong leadership and people management skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in managing day-to-day activities of the Banquet staff.
• Ensure quality service through daily communication.
• Train and motivate the Banquet department to provide high standards.

Skills

Knowledge of Food & Beverage

Customer service orientation

Excellent interpersonal skills

Leadership

Conflict management skills

Multi-tasking ability

Tools

MS Office

POS systems

Job description

Paradox Singapore is seeking a Assistant Banquet Manager to assist in banquet / event operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals

What you’ll be doing

• Conduct roll call of the function to the team before the function begins, highlighting special pointers where necessary.
• Assist in managing the day-to-day activities of the Banquet staff. Schedule employees, including part-timers to ensure proper coverage for all banquet events and activities. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Train, manages and motivates the Banquet department to provide a high standard of service for customers.
• Provide direction and support to the team daily.
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction.
• Make regular client contact for banquet/events through Daily Meetings Debrief and ensure all hotel operational details are executed correctly.
• Post event, obtain client feedback, review guest check with client after function and obtain signature.
• Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client. Feedback it to the superior.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
• Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements.
• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• To perform any other duties that may be assigned by the Management.

What we’re looking for

• Minimum 3 - 4 years of relevant experience.
• Knowledge of Food & Beverage, menu planning and management, various computer software programs (MS Office, POS, etc.)
• Well-informed with regards to the fast-moving trends of Food & Beverage
• Strong leadership, people management and training skills.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent interpersonal, conflict management and service recovery skills
• Ability to multi-task and work under pressure in a fast-paced environment.

Apply now for this exciting Assistant Banquet Manager opportunity at Paradox Singapore!