Assistant Admin Manager

CHONG SIN INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A private educational institution in Singapore is looking for a candidate to assist in academic administration and student support. Responsibilities include managing student service matters, liaising with teachers and parents, maintaining academic records, and coordinating operations. The ideal candidate should have a diploma, at least 5 years in a service role, be bilingual in English and Chinese, and possess basic accounting knowledge and familiarity with Microsoft Office. This role is critical for ensuring positive student outcomes and compliance with institutional policies.

Qualifications

• Minimum 5 years of experience in a service environment.
• Experience in handling simple accounting processes.

Responsibilities

• Assist in academic and student support aspects.
• Maintain accurate academic/student records.
• Conduct student orientation and respond to queries.

Skills

Bilingual in English and Chinese

Team player

Meticulous

Organised

Customer service experience

Education

Diploma education

Tools

Microsoft Office

Job description

This role assists in the academic and student support aspects of the institution. You will work alongside with your colleagues to deliver and meet positive student outcomes. This includes Academic Administration, Students Support, Teaching Resource Coordination and Quality Assurance matters. Reporting to the Head of Sales and Operations, you will be part of a customer-fronting team within a private institution.

Key Responsibilities

• Assist in Student Services and Academic related matters, including timetabling, handling parents' enquiries, teacher deployment and academic resources planning.
• Liaise with teachers on student progress reports and follow up with parents.
• Assist in the development and review of operational policies and procedures.
• Maintain accurate and complete academic/student data and reports for review and submission purposes.
• Conduct student orientation and ensure timely response to students and participants.
• Liaise with finance department to ensure payments are made on time.
• Complete any service recovery and other customer related issues.
• Work with colleagues to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities.
• General administration including programme coordination, evaluations and facilities improvements.

Requirements

• Diploma education and above.
• Minimum 5 years of working experience within a service environment.
• Experience handling simple accounting processes.
• Effectively bilingual in English and Chinese in order to liaise with Chinese speaking parents and students.
• Team player, meticulous and organised.
• Working knowledge of Microsoft Office software.