Asia Customer Service Manager: Leadership in Fashion Ops

Crocs Vietnam; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A global footwear company is seeking a Manager, Customer Service based in Singapore. This key leadership role involves developing customer service operations and managing a team across Asia. The ideal candidate should have over 5 years of experience in the footwear or fashion industry, strong people management skills, and fluency in Mandarin and Japanese is a plus. This position offers a hybrid working environment.

Qualifications

• Bachelor’s Degree in business, marketing or related field – or equivalent years of relevant and related experience.
• 5+ years in a Customer Service / Order Management role in footwear/fashion industry.
• Minimum 3 years in a direct people management role.
• Fluency in written and conversational Mandarin and Japanese is advantageous.

Responsibilities

• Develop and improve Customer Service operations across Asia.
• Manage a team of Customer Service Representatives (CSRs).
• Collaborate with stakeholders to support business development.

Job description

A global footwear company is seeking a Manager, Customer Service based in Singapore. This key leadership role involves developing customer service operations and managing a team across Asia. The ideal candidate should have over 5 years of experience in the footwear or fashion industry, strong people management skills, and fluency in Mandarin and Japanese is a plus. This position offers a hybrid working environment.