Asia Customer Service Manager: Leadership in Fashion Ops

Crocs Vietnam; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading global footwear retailer is seeking a Manager for Customer Service in Singapore. This pivotal role requires leadership in enhancing service delivery, managing a team of Customer Service Representatives, and collaborating with stakeholders. The ideal candidate will have over 5 years' experience in customer service within the footwear or fashion industry with strong management and language skills in Mandarin and Japanese. The position offers a hybrid work schedule.

Qualifications

• 5+ years in a Customer Service/Order Management role in footwear/fashion industry.
• Minimum 3 years in a direct people management role.
• Experience in footwear/fashion industry is a must.

Responsibilities

• Develop and improve Customer Service delivery and processes.
• Work closely with stakeholders for business development.
• Provide training and supervision to Customer Service Representatives.

Skills

Customer Service Management

Team Leadership

Mandarin

Japanese

Process Improvement

Education

Bachelor’s Degree in business, marketing or related field

Job description

A leading global footwear retailer is seeking a Manager for Customer Service in Singapore. This pivotal role requires leadership in enhancing service delivery, managing a team of Customer Service Representatives, and collaborating with stakeholders. The ideal candidate will have over 5 years' experience in customer service within the footwear or fashion industry with strong management and language skills in Mandarin and Japanese. The position offers a hybrid work schedule.