Asia Client Operations Business Analysis Manager, Vice President

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global financial institution in Singapore is seeking a Business Analysis Manager to lead strategic initiatives and optimize processes. The ideal candidate has at least 5 years of experience in business analysis and data analytics, with proven team management skills. This role offers a dynamic environment for contributing to operational improvements and enhancing customer service through effective strategy development.

Qualifications

• Minimum 5 years of experience in business analysis with a focus on data.
• Proven management experience with emphasis on team delegation and coaching.
• Advanced computer literacy and digital proficiency.

Responsibilities

• Lead the design and development of business strategies.
• Manage a diverse team, fostering inclusion and collaboration.
• Conduct analysis of complex data to uncover insights.

Skills

Business analysis

Data analytics

Team management

Automation implementation

Strategic thinking

Customer service

Education

Bachelor's Degree

Job description

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Manager within the Wealth Management Client Operations team, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service.

Job responsibilities

• Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents.
• Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
• Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
• Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
• Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility.

Required qualifications, capabilities, and skills

• Minimum 5 years of experience in conducting business analysis, with a focus on data collection, integrity, utilization, requirements, and analysis, showcasing skills.
• Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross-functional collaboration.
• Advanced proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service.
• Expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
• Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development.
• Provide quality service to customers through continuous communication.
• Understand software delivery Lifecycle and have skills in industry standard methodologies and related tasks.
• Bachelor's Degree.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=0296900bb66e9e3129225adbf7719f86