Area Manager (Front of House) – Seafood Zi Char Stall

LEE QUAN (HAI ZHONG BAO) PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A seafood restaurant chain in Singapore is seeking an Operations Manager to oversee front-of-house teams across multiple outlets. The ideal candidate has 3–5 years of FOH management experience, strong leadership skills, and knowledge of service standards in the F&B industry. This role includes training staff and ensuring compliance with hygiene regulations, offering opportunities for operational impact in a casual dining environment.

Qualifications

• 3–5 years of FOH management experience in F&B, preferably in zi char / seafood stall.
• Strong leadership and communication skills are essential.
• Knowledge of SFA regulations and hygiene standards.

Responsibilities

• Oversee FOH teams across all Seafood Zi Char outlets.
• Ensure service SOPs and hygiene standards are met consistently.
• Plan and coordinate FOH manpower rosters.

Skills

Leadership

Communication

People management

Service-oriented

Multi-tasking

Job description

Operations & Service Standards

• Oversee FOH teams (waiters/waitresses, captains, service crew) across all Seafood Zi Char outlets.
• Ensure service SOPs, hygiene, and safety standards are consistently met.
• Monitor customer satisfaction and handle escalated service issues.
• Personally cover FOH staff off-days when required, stepping in to ensure uninterrupted service.
• Maintain smooth FOH operations in a casual Zi Char-style seafood dining setup, ensuring timely food delivery and table turnover.

Manpower & Training

• Plan and coordinate FOH manpower rosters across outlets.
• Conduct training and coaching to maintain high service standards in a zi char environment.
• Mentor new hires and develop existing FOH staff for future leadership roles.
• Ensure compliance with SFA, workplace safety, and company service standards.

Business & Performance Support

• Work with outlet managers to drive sales through upselling, seafood/zi char specials, and attentive service.
• Monitor FOH labour costs and productivity KPIs.
• Support new outlet openings and rollout of seafood zi char promotions and service initiatives.
• Provide weekly reports on FOH operations, staff performance, and customer feedback to management.

Requirements

• At least 3–5 years’ FOH management experience in F&B, preferably with zi char / seafood stall or food court concepts.
• Strong leadership, communication, and people management skills.
• Hands-on and service-oriented, with willingness to cover staff off-days when required.
• Knowledge of SFA regulations, hygiene standards, and F&B service SOPs.
• Ability to multi-task, plan rosters, and manage service teams under pressure.