Area Manager (Front of House) – Seafood Zi Char Stall

LEE QUAN (GAMBAS) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A seafood dining company in Singapore seeks an experienced FOH Manager to oversee service standards across its outlets. The role involves ensuring hygiene and safety, training staff, and supporting sales initiatives in a casual dining environment. The ideal candidate has 3-5 years of FOH management experience, preferably in seafood or zi char concepts, and is hands-on with exceptional leadership abilities.

Qualifications

• 3-5 years of FOH management experience in F&B, preferably with zi char or seafood concepts.
• Strong leadership and communication skills.
• Hands-on and service-oriented with willingness to cover staff off-days.

Responsibilities

• Oversee FOH teams across all Seafood Zi Char outlets.
• Ensure service SOPs, hygiene, and safety standards are met.
• Monitor customer satisfaction and handle escalated service issues.
• Plan and coordinate FOH manpower rosters.
• Conduct training and coaching for FOH staff.

Skills

Leadership

Communication

People management

Customer service

Job description

Operations & Service Standards

• Oversee FOH teams (waiters/waitresses, captains, service crew) across all Seafood Zi Char outlets.
• Ensure service SOPs, hygiene, and safety standards are consistently met.
• Monitor customer satisfaction and handle escalated service issues.
• Personally cover FOH staff off-days when required, stepping in to ensure uninterrupted service.
• Maintain smooth FOH operations in a casual Zi Char-style seafood dining setup, ensuring timely food delivery and table turnover.

Manpower & Training

• Plan and coordinate FOH manpower rosters across outlets.
• Conduct training and coaching to maintain high service standards in a zi char environment.
• Mentor new hires and develop existing FOH staff for future leadership roles.
• Ensure compliance with SFA, workplace safety, and company service standards.

Business & Performance Support

• Work with outlet managers to drive sales through upselling, seafood/zi char specials, and attentive service.
• Monitor FOH labour costs and productivity KPIs.
• Support new outlet openings and rollout of seafood zi char promotions and service initiatives.
• Provide weekly reports on FOH operations, staff performance, and customer feedback to management.

Requirements

• At least 3–5 years’ FOH management experience in F&B, preferably with zi char / seafood stall or food court concepts.
• Strong leadership, communication, and people management skills.
• Hands-on and service-oriented, with willingness to cover staff off-days when required.
• Knowledge of SFA regulations, hygiene standards, and F&B service SOPs.
• Ability to multi-task, plan rosters, and manage service teams under pressure.