Area Manager (F&B)

Private Advertiser; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading food and beverage company in Singapore is looking for an Area Manager to oversee operational efficiency across multiple outlets. The ideal candidate will have at least 5 years of experience in food court or coffee shop operations and possess strong leadership qualities. Responsibilities include supervising daily operations, training staff, monitoring sales, and ensuring compliance with safety regulations. This dynamic role requires excellent analytical skills and the ability to build positive relationships with staff and customers.

Qualifications

• Minimum 5 years of experience in food court or coffee shop operations.
• Strong leadership qualities with excellent analytical and decision making skills.
• Ability to foster positive working relationships.

Responsibilities

• Supervise daily operations of multiple drink stalls across assigned outlets.
• Lead, train, and motivate coffee shop supervisors and staff.
• Monitor daily sales and implement strategies for profit targets.
• Inspect outlets for equipment and facility issues.
• Ensure consistent product quality and service standards.

Skills

Leadership

Analytical skills

Problem-solving

Customer service

Education

Diploma in F&B or related disciplines

Tools

Computer knowledge

Job description

Job Scope/ Responsibilities For Area Manager

1. Operational Oversight

• Supervise and support daily operations of multiple drink stalls across assigned outlets.
• Ensure adherence to company SOPs, hygiene and NEA regulations, and food safety standards.

2. Staff Management, Monitoring & Disciplinary Action

• Lead, train, and motivate coffee shop supervisors and drink counter staff to maintain high performance and servicequality.
• Monitor staff attendance, punctuality, and on-the-job behaviour through regular site visits and spot checks.
• Address misconduct or poor performance promptly:
  • Provide coaching or verbal counselling for minor issues.
  • Prepare and issue written warnings when required, following fair disciplinary procedures and MOM guidelines.
• Recommend further action (e.g., suspension or termination) for repeated or serious violations.
• Maintain accurate records of staff incidents, warnings, and disciplinary actions.

3. Sales, Cost & Cash Management

• Monitor daily sales and implement strategies to achieve revenue and profitability targets.
• Oversee proper cash-handling daily cash counts, bank deposits, and reconciliation of sales reports.
• Investigate and resolve cash discrepancies promptly.
• Control operating expenses, including manpower, inventory, and wastage.

4. Repair & Maintenance

• Inspect outlets for equipment, furniture, and facility issues.
• Coordinate with vendors for timely repairs and servicing of machinery and fittings.

5. Quality & CustomerService

• Ensure consistent product quality and service standards across all outlets.
• Handle customer feedback, resolve complaints, and drive service improvements.

6. Inventory & Supply Chain

• Oversee ordering and stock management for cigarettes.
• Coordinate with suppliers for timely replenishment.

7. Reporting & Compliance

• Prepare operational, financial, and disciplinary reports for management review.
• Ensure compliance with local regulations, including licensing and workplace safety.

Job Requirements

• Passion for the F&B industry and its operational processes.
• Diploma in F&B or related disciplines.
• Minimum 5 years of experience in food court or coffee shop operations.
• Ability to foster positive working relationships.
• Strong leadership qualities with excellent analytical and decision making.
• Computer knowledge.
• Preferably to process with own transport.