Area Manager

ALL BEST FOODS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local food enterprise in Singapore is seeking a dedicated Operations Manager to oversee daily operations, manage staff training, and drive sales performance across multiple outlets. The successful candidate will ensure compliance with company policies, conduct performance appraisals, and monitor market trends to exceed sales forecasts. The role involves a kitchen environment and requires strong leadership and strategic planning skills.

Responsibilities

• Ensure compliance with the company’s policies and procedures.
• Responsible for staff rostering to ensure adequate manpower across outlets.
• Conduct monthly sales analysis and implement action plan for areas of improvement.
• Monitor and track industry and market trends as well as consumer spending habits.

Job description

Overview

Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets.

Responsibilities

Operations

• Ensure compliance with the company’s policies and procedures
• Responsible for staff rostering to ensure adequate manpower across outlets
• Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment
• Perform outlet inspection at least once a week
• Share relevant and pertinent news/information with the outlet staff on a regular basis
• Conduct regular outlet meeting for feedback on strategies to achieve sales targets
• Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards
• Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office
• To undertake any other duties and responsibilities assigned by the management

Training and Development

• Ensure that all new employees undergo onboarding and training according to SOP
• Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales
• Review outlets' learning and career development initiatives to align with organization’s learning agenda
• Conduct performance appraisals for all outlet employees
• Coach, Motivate, Train, Retain and Develop staff’s performance so as to achieve company’s objectives

Sales and Profit

• Responsible for the Sales and Profit performance of every outlet
• Conduct monthly sales analysis and implement action plan for areas of improvement
• Responsible for outlets’ petty cash expenditure
• Monitor and be responsible for outlets’ maintenance and repair costs
• Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds

Marketing

• Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast
• Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities
• Maintain a record of each outlet’s sales trend before, during and after the launch of any marketing activity
• Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company’s branding

Recruitment

• Recruit employees through an objective selection and interview process
• Ensure that all staff are oriented and trained according to SOP
• Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow

Environment Conditions

• Kitchen environment