Applications Specialist

DKSH Holding Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technical service provider in Singapore is seeking a Technical Service Manager. You will manage the technical service and maintenance team, oversee service quality, and ensure effective budget utilization. The ideal candidate has at least five years of experience in a similar role and a degree in Engineering. This position offers competitive compensation and career development opportunities.

Qualifications

• Proven experience in managing a technical service and maintenance team.
• Ability to develop and maintain relationships with suppliers and customers.
• Experience in managing departmental budgets and costs.

Responsibilities

• Manage the technical service and maintenance team.
• Delegate work responsibilities to field service employees.
• Resolve technical and quality issues for customers.

Skills

Troubleshooting technology and scientific equipment

Fluency in English

Team leadership

Education

Degree in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering)

Job description

Job Summary

Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance services

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and enhance technical service procedures and structures to improve quality of service, reduce turnaround times and optimize costs
• Identify and recommend initiatives to enhance service competitiveness in order to increase services contact sales and volumes
• Delegate work responsibilities and schedules to field service employees to meet customer needs
• Diagnose cause of malfunctions or failures of service equipment and take corrective actions
• Manage and monitor service tools/spare parts inventory to support the service business
• Support negotiations with potential client/customers to secure maintenance contracts
• Develop and maintain good working relationships with suppliers and customers
• Manage and resolve customers' technical and quality issues by providing technical leadership and coaching to field service engineers.

Leadership

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set Drive and manage learning and development of team in the area of Technical Service and DKSH behaviors to achieve team/function goals Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning

Experience And Education

• Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment
• Demonstrate fluency in English, both written and spoken.
• At least a Degree from a reputable institution preferably specializing in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering)
• Minimum five years’ experience in a similar role
• Minimum three years’ experience in a managerial capacity

#LI-LO1

Requisition Number: 218320Job Function: Engineering