Applications Specialist

DKSH Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technical services provider in Singapore is seeking a Manager to lead their technical service and maintenance team. The successful candidate will enhance service procedures, manage budgets, and secure maintenance contracts. Applicants should have a degree in Engineering and at least five years of experience in a related role, with a focus on technical leadership. The role demands fluency in English and a strong background in troubleshooting technology.

Qualifications

• Minimum five years' experience in a similar role.
• Minimum three years' experience in a managerial capacity.

Responsibilities

• Manage technical service and maintenance team for timely service provision.
• Enhance service procedures to improve quality and reduce turnaround times.
• Diagnose malfunctions and take corrective actions.

Skills

Troubleshooting of technology and scientific equipment

Technical leadership

Fluent in English

Education

Degree in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering)

Job description

Job Summary

Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance services

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and enhance technical service procedures and structures to improve quality of service, reduce turnaround times and optimize costs
• Identify and recommend initiatives to enhance service competitiveness in order to increase services contact sales and volumes
• Delegate work responsibilities and schedules to field service employees to meet customer needs
• Diagnose cause of malfunctions or failures of service equipment and take corrective actions
• Manage and monitor service tools/spare parts inventory to support the service business
• Support negotiations with potential client/customers to secure maintenance contracts
• Develop and maintain good working relationships with suppliers and customers
• Manage and resolve customers' technical and quality issues by providing technical leadership and coaching to field service engineers.

Leadership

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
  Drive and manage learning and development of team in the area of Technical Service and DKSH behaviors to achieve team/function goals
  Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning

Experience and Education

• Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment
• Demonstrate fluency in English, both written and spoken.
• At least a Degree from a reputable institution preferably specializing in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering)
• Minimum five years’ experience in a similar role
• Minimum three years’ experience in a managerial capacity