Application Support Specialist (SAP FICO)

ZESPRI INTERNATIONAL (SINGAPORE) PTE. LIMITED; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading international kiwifruit marketer in Singapore is seeking an experienced Application Support Specialist. This hands-on role emphasizes resolving technical issues primarily with SAP FICO, ensuring timely incident resolution, and supporting global users. Ideal candidates will have a Bachelor's degree and 3-5 years' experience in SAP Finance modules, alongside strong analytical and communication skills. Join a dynamic team that values diverse perspectives and enjoy competitive benefits including a flexible work ethos and wellness support.

Benefits

Competitive remuneration package

FlexWELL flexible work ethos

Additional paid annual leave (Zespri Day)

Boost Days for wellbeing

Global Life and Permanent Disability Insurance

Group Medical Insurance benefits

Annual Health Check

Monthly kiwifruit allowance

Qualifications

• 3-5 years of technical support experience with SAP Finance modules.
• Application focused background with a track record of providing technical support.
• Strong ability to analyse user requirements.

Responsibilities

• Act as L1 & L2 support for SAP FI/FICO.
• Collaborate with business stakeholders and external vendor teams.
• Participate in projects for rollouts and upgrades.

Skills

Technical support experience

SAP Finance modules

User requirement analysis

Clear communication skills

Education

Bachelor Degree in Information Systems/Business/Finance

Job description

Kō wai mātou? Who are we?

Zespri is more than simply the world's single‑largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post‑harvest companies to source the best‑quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best‑known international brands, dedicated to creating sustainable long‑term value for growers.

He aha te mahi? What’s the role?

The Application Support Specialist is a hands‑on role focused on resolving application‑related tickets, with a primary emphasis on SAP FICO functional support. This individual can also contribute to broader ticket queues across Dynamics CRM, .NET applications, and end‑user support – ensuring timely resolution of incidents, supports change and release activities.

Reporting to the Global Support Manager, this role supports end users and systems across multiple time zones globally.

Key accountabilities include:

SAP Functional Support

• Act as L1 & L2 support for the Finance team, in particular SAP FI or FICO support, including incident analysis, troubleshooting, resolution, and escalation.
• Collaborate with business stakeholders, key users and external vendor teams to clarify requirements and communicate solution status.
• Troubleshoot and resolve incidents, service requests, and enhancements.
• Participate in testing and validation of SAP changes.

Ticket Management

• Prioritize and elevate issues as needed, adhering to SLAs and OLAs.
• Assist across the ticketing queue: Dynamics CRM, .NET applications, and end‑user support.
• Maintain ticket documentation and status updates.

Change & Release Support

• Participate in projects such as rollouts, upgrades, and new company code rollout or process optimisation initiatives.
• Collaborate with teams to ensure readiness and smooth transition into production.
• Participate in post‑release reviews and continuous improvement initiatives.

Knowledge Management

• Document solutions, workarounds, and troubleshooting steps in knowledge base.
• Contribute to development of SOPs and runbooks for issues and processes.
• Promote knowledge sharing across support team.

Collaboration & Continuous Improvement

• Work closely with peers, developers, and users to understand issues and deliver solutions.
• Identify recurring user frustrations and propose “Quick Wins” (e.g. a better Fiori Variant, a quick training/user guide or an automated check).
• Be accessible to end users for ad‑hoc assistance.

Ko wai koe? Who are you?

With a Bachelor Degree in Information Systems/ Business/ Finance/ related field, you will also meet the following requirements:

• 3‑5 years of technical support experience with SAP Finance modules.
• Application focused background with a track record of providing technical support across different applications.
• Strong ability to analyse user requirements and design software applications according to requirements.
• Clear communication skills and ability to explain technical SAP errors to a non‑technical finance colleague without using T‑Codes.

He aha e tika ai a Zespri? Why Zespri?

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast‑paced, culture‑driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

• Competitive overall remuneration package, including a Short‑Term Incentive scheme opportunity.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Two additional paid leave days for you to proactively support the moments that genuinely boost your mental, physical, emotional, and social wellbeing (Boost Days).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.
• Annual Health Check.
• Monthly kiwifruit allowance for your daily dose of Vitamin C!

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at [e-mail].