Application Support Specialist

STARVISION INFORMATION TECHNOLOGY PTE LTD; Serangoon Garden Circus; On-site; SGD 80,000 - 100,000; Full time

Job summary

A home-grown multi-national software company in Singapore is seeking enthusiastic individuals for customer support roles. The successful candidates will provide pre-sales and after-sales support, monitor deployed applications, and assist in the development and maintenance of low-code applications. Candidates should have a diploma or equivalent in IT or related fields, with strong analytical and communication skills. Join a dynamic team and contribute to exciting projects in a collaborative environment.

Qualifications

• Ability to respond rapidly and professionally to customer problems.
• Possess strong analytical and problem-solving skills.
• Ability to work independently with minimum supervision.

Responsibilities

• Provide Pre-Sales and After Sales Support on Company Products.
• Monitor and troubleshoot deployed applications for reliability.
• Collaborate with teams to gather requirements and design solutions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Diploma or Higher NITEC in Finance, IT, or Computer Studies

Tools

MS .NET

SQL

Job description

StarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.

We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.

At Starvision, we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.

Job Description

• Provide Pre-Sales and After Sales Supports on the Products developed by the Company
• Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
• Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
• Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
• Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
• Monitor and troubleshoot deployed applications, ensuring high availability and reliability.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design, develop, and maintain applications using Mecwise low-code platforms
• Write custom code within the low-code environment where necessary to extend functionality.
• Assist in project management, product development, implementation, testing, support and maintenance of software applications
• Meet performance (SMART) goals and objectives set by upper management
• Report on the progress of goals and objectives
• Monitor performance progress with management

Qualifications

• Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
• Ability to respond rapidly and professionally to problems originating from customers
• Possess strong analytical and problem solving skills with excellent communication skills
• Ability to work independently with minimum supervision
• Knowledge in Financial Accounting, MS .net or SQL environment an added advantage