Application Support Manager #ISW (Oracle Fusion)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking an IT Applications Support professional with at least five years of experience in ERP systems. The role involves managing applications, ensuring enhancements align with technology roadmaps, and cultivating relationships with stakeholders. Ideal candidates will hold a Bachelor's degree in IT and possess strong analytical skills. Interested applicants should email their resume.

Qualifications

• Minimum five years' experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong understanding of ITIL processes and best practices.

Responsibilities

• Manage applications with minimal downtime.
• Ensure enhancements align with technology roadmap.
• Cultivate relationships with stakeholders.
• Translate business needs into functional requirements.
• Support projects as subject matter expert.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Education

Bachelor's degree in Information Technology

Job description

Responsibilities

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
• Managing enhancement and change request and ensuring internal processes are followed.
• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
• Gathering feedback from users and stakeholders to continuously improve applications and services.
• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
• Improving business efficiencies through the introduction of automation and value engineering.
• Supporting projects and activities led by Project team as subject matter expert.
• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.
• Any other ad hoc duties as assigned by the supervisors.

Requirements

• Bachelor's degree or higher in Information Technology, computer science, or related field.
• Experience in IT applications support role preferably with at least five years’ experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong analytical and creative problem-solving skills.
• Organised and detail oriented with the ability to manage multiple tasks.
• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.

Contact

Interested applicants, please email your resume to Surin Su Sandar Win

Email: [e-mail]

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd