Application Support Manager

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for an IT Applications Support Specialist who will manage applications and ensure alignment with business needs. Candidates should have at least 7 years of experience in IT applications support, ideally in ERP systems. The role includes managing vendor performance, enhancing applications, and engaging with stakeholders. Interested applicants should send their resumes to the provided email address.

Qualifications

• Minimum 7 to 15 years in IT applications support.
• Experience with ERP systems is essential.
• Outstanding analytical and problem-solving skills are required.

Responsibilities

• Manage applications with minimal downtime.
• Enhance applications according to the technology roadmap.
• Evaluate business needs and translate into detailed requirements.

Skills

Analytical skills

Problem-solving skills

Vendor management

Stakeholder engagement

Organizational skills

ITIL knowledge

Education

Bachelor's degree in Information Technology or related field

Tools

ERP systems

Fusion modules (AP, AR, GL, Tax)

ADW

FCCS

OCI layer

Job description

Job Description

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
• Managing enhancement and change request and ensuring internal processes are followed.
• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
• Gathering feedback from users and stakeholders to continuously improve applications and services.
• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
• Improving business efficiencies through the introduction of automation and value engineering.
• Supporting projects and activities led by Project team as subject matter expert.
• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.

Requirements:

• Bachelor's degree or higher in Information Technology, computer science, or related field.
• Minimum 7 to 15 years' experience in IT applications support role preferably with at least five years’ experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong analytical and creative problem-solving skills.
• Organised and detail oriented with the ability to manage multiple tasks.
• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
• Fusion experience across different modules - AP, AR, GL, Tax, Reporting
• ADW
• FCCS
• OCI layer

Interested applicants please send your resume to [e-mail]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.