Application Support Lead (L3, Bank) - Permanent

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A technology services firm in Singapore is seeking an experienced L3 Support Professional. The ideal candidate will have over 8 years in application support, with strong Java and SQL skills, preferably in the banking sector. This role focuses on managing support incidents, leading analysis sessions, and collaborating with teams to ensure seamless application performance and deployment. A bachelor's degree in a relevant field is required.

Qualifications

• 8 years of application support experience, with 2–5 years in a senior L3 support role.
• Proficiency in Java development and SQL.
• Familiarity with Deploying and maintaining Java cloud-native applications.

Responsibilities

• Act as the primary point of contact for L3 support issues.
• Record and manage support incidents.
• Coordinate production deployment schedules across teams.

Skills

Application support experience

Java development

SQL

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Kubernetes

OpenShift

Newgen BPM

Job description

Responsibilities

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root‑cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high‑severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud‑native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.