Application Support Executive

Anacle Systems Limited; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology company in Singapore is looking for a proactive Support Analyst to be the primary contact for customers. The role requires excellent communication skills, empathy, and the ability to resolve issues efficiently. The ideal candidate will have a Diploma or Degree in a relevant field and at least one year of experience in a helpdesk support role. Knowledge of Microsoft Office and SQL is essential. This position offers the opportunity to work independently in a dynamic environment.

Qualifications

• Minimum one year experience in helpdesk support or related role.
• Good organisational and effective time management skills.
• Experience in the technology industry with empathy towards customers.

Responsibilities

• Act as the primary point of contact for customers and advocate for their needs.
• Resolve escalated issues quickly and effectively.
• Document customers’ questions and maintain a database of feedback.

Skills

Empathy

Problem-solving

Attention to detail

Communication skills

Organisational skills

Education

Diploma or Degree in Engineering (Computer Science, Computer Engineering) or equivalent

Tools

Microsoft Office

SQL

Job description

About the role:

We are looking for a proactive and customer-focused Support Analyst to act as the primary contact for customers and advocate for their needs. You will take ownership of issues, work with consultants and engineers to resolve escalations, and identify root causes to prevent recurrence. The ideal candidate is empathetic, detail-oriented, and highly organised, with excellent written and oral communication skills. You should be able to multi-task, work well under pressure, and maintain professionalism in all interactions. A strong problem-solving mindset, attention to detail, and the ability to work both independently and as part of a team are essential for success in this role.

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Excellent computer skills and knowledge of Microsoft Office products
• Good organisational and effective time management skills
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.
• Experience with SQL
• Familiarity with the property and software industry.
• Knowledge of facilities management systems, procurement processes, and basic accounting practices.

We regret that only shortlisted candidates will be notified.