Application Support Executive

Phillip Nova; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A financial services firm in Singapore is seeking a customer-facing professional to manage enquiries related to trading applications. The ideal candidate should have a diploma, basic IT troubleshooting skills, and effective communication abilities. The role involves liaising with vendors and internal departments to address customer requests in a timely manner. On-the-job training provided.

Qualifications

• Basic IT troubleshooting skills are required.
• Ability to work on rotational shifts is essential.
• Self-motivated individual who can focus on objectives and timelines.

Responsibilities

• Manage enquiries on trading applications.
• Liaise with vendors and internal departments for customer requests.
• Keep clients updated on the status of their requests.

Skills

Functional and technical skills

Effective communication skills

Client centricity

Self-motivation

Education

Diploma in any discipline

Job description

This is mainly an external customer facing role which requires a combination of functional and technical skills to manage enquiries on trading applications. You will also liaise with vendors and internal departments to ensure customer requests are addressed in an effective and timely manner, whilst keeping clients abreast on the status of their requests. Effective communication skills with an agile mindset is essential to perform efficiently in this role. You are expected to manage trading applications and related business processes to deliver excellent support for clients. On the job training will be provided.

Requirements

• Diploma in any discipline
• Basic IT troubleshooting skills
• Able to work on rotational shifts, will be primarily assigned to the afternoon and night shift
• Self-motivated individual who is able to stay focus on objectives and work within timeline
• Client centric with good poise to meet the challenging demands of clients

If you are looking for an environment of growth and opportunities, please direct a full resume, stating present and expected salaries to HR Department via APPLY NOW button.

Brought to you by Phillip Nova Pte Ltd (A member of PhillipCapital)