Application Support Engineer x 3 (Changi Airport)

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Software Application Support Specialist to provide technical support and troubleshooting for software applications. You will work closely with end users and IT teams to resolve issues and implement enhancements. The ideal candidate should have a Bachelor's degree in Computer Science and hands-on experience with various programming languages including Java and PHP. This role is based at Changi airport and requires excellent communication skills.

Qualifications

• At least 1 year of working experience in software application development.
• Excellent communication skills (verbal, interpersonal, written).
• Strong troubleshooting abilities.

Responsibilities

• Provide software application support and troubleshooting.
• Implement enhancements and communicate with end users.
• Resolve incidents and document progress updates.
• Coordinate system maintenance and perform impact analysis.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

APIs (RESTful and SOAP)

Shell scripting

Database management (SQL Server, MySQL, Microsoft Access)

Operational systems (LINUX, Windows Server)

Application Servers (Apache Tomcat, WAMP, WebSphere)

Education

Bachelor's degree in Computer Science or a related field

Job description

Responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when require.
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere).
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• 5 day week @ Changi airport.