Application Support Engineer | Up to $3K | Kallang - YZ11

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking an Application Support Engineer to troubleshoot and test applications for customers. The ideal candidate will have a Diploma in Engineering and the ability to analyze technical issues effectively. Key responsibilities include providing product information, conducting application testing, and offering on-site support as needed. Competitive salary of up to $3000 with incentives is offered.

Benefits

Attractive monthly incentives based on performance

Qualifications

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer).
• Analytical skill to identify underlying principles by breaking down information.
• Familiar with Logic control, Microsoft Excel skills.

Responsibilities

• Provide information on products and troubleshoot customer applications.
• Analyze and troubleshoot customer issues via phone/email or on-site.
• Conduct product application testing for sales reps and customers.

Skills

Analytical skills

Microsoft Excel

Logic control

Communication protocols (Serial, Modbus TCP, Ethernet, EIP)

HMI programming

Education

Minimum Diploma in Engineering (Computer/Electrical)

Tools

SQL/MySQL

C#/Java/Python

Job description

Position title : Application Support Engineer

Location: Kallang

Working Day: 5 Days (Mon - Fri) Overtime is required.

Working Hour: 8.15am - 5.30pm

Salary : Up to $3000 [ Attractive monthly incentives based on performance is provided (Up to $800 monthly)]

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers’ applications.

Job Scope

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone/email as well as on-site.
• Conduct product application testing for sales reps and customers.
• Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.
• Conduct post sales application training to customers.
• Create and update manuals for post sales application training for customers.
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Other duties or projects, as assigned

Requirement

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer)
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
• Familiar with Logic control, Microsoft Excel skills.
• Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
• Familiar with HMI programming

Good to have

• Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor
• Knowledge of Database Language (SQL/MySQL)
• Knowledge of C#/Java/Python

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279