Application Support Engineer | Up to $3K | Kallang - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technical support firm in Singapore is seeking an Application Support Engineer to provide technical troubleshooting and application testing for customers. The ideal candidate will have a diploma in engineering, strong analytical skills, and familiarity with control protocols. Responsibilities include responding to technical inquiries, conducting training, and on-site support for product installation and troubleshooting. Competitive salary up to $3000 with performance incentives available.

Benefits

Attractive monthly incentives

Qualifications

• Diploma required in Computer or Electrical Engineering.
• Ability to analyze and troubleshoot issues.
• Familiarity with various control systems and programming.

Responsibilities

• Conduct product application testing and troubleshooting.
• Provide support through phone and onsite visits.
• Create and update training manuals for customers.

Skills

Analytical skill

Microsoft Excel skills

Logic control familiarity

Communication protocol familiarity

HMI programming familiarity

Education

Minimum Diploma in engineering discipline

Tools

C#/Java/Python knowledge

Database Language knowledge

Job description

Position title : Application Support Engineer

Location: Kallang

Working Day: 5 Days (Mon - Fri) Overtime is required.

Working Hour: 8.15am - 5.30pm

Salary : Up to $3000 [ Attractive monthly incentives based on performance is provided (Up to $800 monthly)]

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers’ applications.

Job Scope

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone/email as well as on-site.
• Conduct product application testing for sales reps and customers.
• Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.
• Conduct post sales application training to customers.
• Create and update manuals for post sales application training for customers.
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Other duties or projects, as assigned

Requirement

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer)
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
• Familiar with Logic control, Microsoft Excel skills.
• Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
• Familiar with HMI programming

Good to have

• Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor
• Knowledge of Database Language (SQL/MySQL)
• Knowledge of C#/Java/Python

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279