Application Support Engineer (Mobile) (Government Project)

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking an Application Support Engineer to respond to user-reported issues, manage mobile application releases, and provide device software support. The ideal candidate has a Diploma in Computer Science, strong Android knowledge, and excellent troubleshooting skills. This role involves collaborating with back-end engineering teams and external vendors. Candidates should apply via the contact link provided.

Qualifications

• Minimum Diploma in Computer Science or related field.
• Strong knowledge of Android OS and enterprise mobile app environments.
• Experience working with VPN, mobile threat defence, and enterprise mobility tools (e.g., Workspace ONE).
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide onsite response to user-reported issues.
• Perform triage and troubleshooting of issues related to VPN disconnections and device enrolment issues.
• Create, manage, and track incident tickets to ensure timely resolution.
• Escalate issues to third-party vendors as needed.

Skills

Troubleshooting

Android OS knowledge

Communication skills

Experience with VPN

Understanding of mobile app environments

Familiarity with enterprise mobility tools

Education

Diploma in Computer Science or related field

Tools

Workspace ONE

Job description

Application Support Engineer (Mobile) (Government Project)

Provide onsite response to user-reported issues.

Perform triage and troubleshooting of issues related to:

VPN disconnections (signal loss, reconnection, etc.)

Device enrolment issues

Create, manage, and track incident tickets to ensure timely resolution.

Escalate to and work with third-party vendors (Cisco, Zimperium, Omnissa, Messaging vendor) as needed.

Work closely with back-end engineering teams to resolve infrastructure-related incidents.

Mobile Application Software Release Testing

Download and export mobile applications (APK files) from Google Play Store/Samsung Galaxy Store

Support internal deployment of mobile applications, including APK distribution.

Coordinate and manage phased app rollouts (pilot testing and full deployment).

Conduct:

Compatibility testing on customer-provided mobile devices

Functional and user acceptance testing based on established checklists

Simulate and verify fixes for previously reported issues.

Report bugs and coordinate with relevant vendors for remediation.

Device Software Support

Diagnose and resolve issues related to Android OS and Samsung native applications.

Investigate and troubleshoot SD card-related problems, especially those involving user certificates.

Liaise with messaging vendors to address and resolve certificate-related issues.

Identify and troubleshoot Wi‑Fi and network connectivity issues.

Collaborate with back‑end engineering teams to address system‑level enrolment challenges.

Job Requirements

Minimum Diploma in Computer Science or related field.

Strong knowledge of Android OS and enterprise mobile app environments.

Experience working with VPN, mobile threat defence, and enterprise mobility tools (e.g., Workspace ONE).

Excellent troubleshooting and communication skills.

Please note that this role will be required to clear CAT 1 due to security reasons.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to **********@peopleprofilers.com

Registration Number: R1766577

EA License Number: 02C4944

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