Application Support Engineer - L2

MICHAEL PAGE INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent digital services provider is seeking an experienced Application Support Specialist to provide advanced support for various systems, including Salesforce and Management Systems. The ideal candidate will have a diploma or degree in IT, at least 3 years of experience, and expertise in troubleshooting integrations. This role offers a collaborative environment with growth opportunities in technology.

Benefits

Chance to contribute to a technology-focused department

Collaborative work environment

Qualifications

• At least 3 years experience in application support role.
• Knowledge of ITIL and cloud platforms.
• Hands on with application integrations and troubleshooting SaaS/web applications.
• Skilled in log and error trace analysis.

Responsibilities

• Provide advanced support for Salesforce and Management Systems.
• Troubleshoot integration failures and batch processing issues.
• Analyse logs and configurations to resolve complex incidents.
• Manage advanced service requests and coordinate on feature rollouts.

Skills

Application support

Troubleshooting

APIs

ServiceNow

HTML5

JavaScript/jQuery

CSS

Microsoft Power Platform

Education

Diploma or Degree in Information Technology or a related field

Tools

Postman

JIRA

Power Platform

Job description

• Be a part of a high-performing and professional team
• Good working culture

About Our Client

Our esteemed client, an MNC is one of the prominent providers of digital services industry. They offer integrated end-to-end IT solutions & industry-specific solutions, driving the digital transformation of companies in all industries.

Job Description

• Provide advanced support for Salesforce, Event/Visitor/Suite Management Systems, and Power Platform (Power Apps, Power Automate, Microsoft Forms).
• Troubleshoot integration failures (APIs, SSO, form submissions) and batch processing issues.
• Analyse logs, configurations, and database queries to resolve complex incidents escalated from L1 support.
• Apply corrective actions such as configuration updates and service restarts; escape critical issues to vendors/OEMs.
• Manage advanced service requests (access provisioning, job scheduling, sandbox setup) and coordinate on feature rollouts
• Maintain documentation, update user guides, and record known issues for future reference.

The Successful Applicant

• Diploma or Degree in Information Technology or a related field
• At least 3 years experience in application support role
• Knowledge of ITIL, cloud platforms, and ticketing workflows
• Hands on with application integrations (APIs, SSO, batch jobs) and troubleshooting SaaS/web applications.
• Proficient in ticketing systems such as ServiceNow and JIRA.
• Skilled in log and error trace analysis using browser developer tools, Postman, and system logs.
• Solid knowledge of HTML5, basic JavaScript/jQuery, and CSS for front-end troubleshooting.
• Hands‑on experience with Microsoft Power Platform (Power Automate, Power Apps) for workflow and environment troubleshooting.
• Familiarity with Visitor Management System (VMS), Suite Management, Facilities POS & Indemnity Form, RFID Asset Tracking, People Counting Systems, and related applications, with functional expertise in user onboarding, reservations, transaction handling, asset tracking, sensor data analysis, and workflow troubleshooting.

What's on Offer

• Chance to contribute to a technology-focused department within a growing organisation.
• Collaborative work environment with a focus on innovation and efficiency.

Apply now to join a forward-thinking team and advance your career in technology !

Michael Page International Pte Ltd | Registration No. 199804751N