Application Support Engineer (FinTech / L1L2) - spvw

SCIENTEC CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an L1+L2 App Support Engineer to ensure smooth application operations and provide technical support. The ideal candidate must be bilingual in English and Mandarin, possess strong troubleshooting skills, and have experience in web application support. This role offers a competitive salary and a hybrid working arrangement.

Benefits

Competitive remuneration package

Hybrid working arrangement

Supportive team environment

Qualifications

• Singaporean only.
• Experience in supporting web applications.
• Prior experience in FinTech projects is an advantage.

Responsibilities

• Provide assistance to users and troubleshoot issues.
• Document user interactions and reported problems.
• Create user manuals and troubleshooting guides.
• Work with L3 Technical staff for system upgrades.
• Implement procedures to enhance efficiency and customer satisfaction.

Skills

Bilingual in English and Mandarin

Strong troubleshooting skills

Good writing and communication skills

Experience with ticketing systems

Tools

JIRA

ServiceNow

Git

Job description

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Competitive remuneration package (up to $4,000 + AWS + Variable Bonuses).
• Hybrid working arrangement.
• Be part of a collaborative and supportive team that encourages growth.

Responsibilities

• Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
• Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Good writing and communication skills.
• Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
• Prior experience in supporting web applications.
• Prior experience in FinTech projects would be an added advantage.

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Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781