Application Support Engineer

Unison; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a professional to provide second-level application support, troubleshoot database issues, and manage AWS cloud services. The role involves collaboration with development teams and implementing ITSM processes. Candidates are expected to have experience in UNIX/Linux environments and be prepared for on-call duties.

Responsibilities

• Provide second-level application support and incident resolution.
• Collaborate with development teams for issue resolution.
• Implement ITSM processes for incident and change management.
• Document support procedures and train Level 1 teams.
• Participate in on-call rotation and handle urgent requests.

Job description

Key Deliverables:

• Provide second-level application support and incident resolution
• Analyze and troubleshoot database issues using SQL
• Administer applications and automate tasks in UNIX/Linux
• Configure and monitor AWS cloud services for application hosting

Role Responsibilities:

• Collaborate with development teams for issue resolution
• Implement ITSM processes for incident and change management
• Document support procedures and train Level 1 teams
• Participate in on-call rotation and handle urgent requests