Application Support Engineer

Tesla Consulting Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology consulting firm in Singapore is seeking an IT Operations Support professional. The role involves maintaining IT systems, providing customer support, and managing software. Candidates should have at least 1 year of experience in IT operations, strong communication skills, and the ability to work independently. This position offers the opportunity to engage with various IT processes and contribute to a dynamic team.

Qualifications

• At least 1 year of working experience in IT Operations.
• Good verbal and written communication skills.
• Ability to work independently and take ownership of tasks.

Responsibilities

• Support ongoing operations and functioning of IT systems.
• Assist in the operation of the customer's IT processes.
• Configure, manage and maintain software and peripherals.

Skills

IT Operations experience

Verbal communication

Written communication

Analytical problem-solving

Job description

Job Description:

1. Support ongoing operations and functioning of IT systems.
2. Assist in the operation of the customer's IT processes and provide customer support when required.
3. Configure, manage and maintain software including all peripherals, implement backup processes and assess the system for upgrades.
4. After-hours on-call support for critical problem resolution.
5. Work with the application developers and system analysts to resolve application problems.
6. Induct and train users in IT applications, advice, and educate users on IT basic procedure/knowledge.
7. Prepare technical reports by collecting, analyzing, and summarizing information and trends.
8. Provide and maintain documentation for all systems.
9. Undertake any other duties in relation to your job scope as assigned by your Manager from time to time.

Job Requirements:

1. Have at least 1 year of working experience in IT Operations.
2. Good verbal and written communication skills.
3. Must be able to work independently, take ownership of tasks, and deliver outcomes in a timely manner.
4. Good analytical problem-solving skills with an innovative approach to providing solutions.
5. Competent at documenting standard/ applications operating procedures, processes, and work instruction.
6. Ability to balance day-to-day operations with administrative tasks.