Application Support Engineer

GNA ENGINEERING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is looking for a Software Application Support Specialist. You will provide support, troubleshoot issues, and coordinate system maintenance. Candidates should have a diploma in Computer Science with hands-on experience in programming and database management. Shift work for 24/7 support is required.

Qualifications

• At least 2 years of experience in software application development.
• Hands-on experience in multiple programming languages and database management.
• Ability to work in shifts for 24/7 onsite support.

Responsibilities

• Provide software application support and troubleshooting.
• Coordinate regular system maintenance and upgrades.
• Document and track incidents for progress updates.

Skills

Java

PHP

Python

C#.Net

SQL

PLSQL

RESTful APIs

SOAP APIs

Shell scripting

Database management

Troubleshooting

Communication skills

Problem-solving

Education

Diploma in Computer Science or related field

Tools

SQL Server

MySQL

Microsoft Access

LINUX

Windows Server

Apache Tomcat

WAMP

WebSphere

Job description

Responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when require.
• Communicate with end users, customer’s IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

• Diploma in Computer Science or a related field with at least 2 year of working experience in software application development.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
• Proven experience in application support and user query management (Level 1).
• Strong problem-solving skills with a commitment to a zero-defect mindset.
• Must be team player with fast learning skill.
• Must be able work in shifts to provide 24/7 support onsite