Application Support Engineer

TESLA CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading IT solutions provider in Singapore is looking for an IT Operations Specialist to support ongoing IT systems and resolve application problems. The ideal candidate has at least 1 year of experience in IT Operations and good communication skills. Responsibilities include managing software, providing customer support, and documenting procedures. This role requires the ability to work independently and balance operational tasks effectively.

Qualifications

• At least 1 year of experience in IT Operations.
• Competent in documenting operating procedures and processes.
• Ability to balance operational and administrative tasks.

Responsibilities

• Support ongoing operations and functioning of IT systems.
• Assist in the operation of customers' IT processes.
• Configure and manage software and peripherals.

Skills

Good verbal and written communication skills

Analytical problem-solving skills

Ability to work independently

Job description

Job Description

1. Support ongoing operations and functioning of IT systems.
2. Assist in the operation of the customer's IT processes and provide customer support when required.
3. Configure, manage and maintain software including all peripherals, implement backup processes and assess the system for upgrades.
4. After-hours on-call support for critical problem resolution.
5. Work with the application developers and system analysts to resolve application problems.
6. Induct and train users in IT applications, advice, and educate users on IT basic procedure/knowledge.
7. Prepare technical reports by collecting, analyzing, and summarizing information and trends.
8. Provide and maintain documentation for all systems.
9. Undertake any other duties in relation to your job scope as assigned by your Manager from time to time.

Job Requirements

1. Have at least 1 year of working experience in IT Operations.
2. Good verbal and written communication skills.
3. Must be able to work independently, take ownership of tasks, and deliver outcomes in a timely manner.
4. Good analytical problem-solving skills with an innovative approach to providing solutions.
5. Competent at documenting standard/ applications operating procedures, processes, and work instruction.
6. Ability to balance day-to-day operations with administrative tasks.