Application Support Analyst CMI

Crédit Agricole CIB; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global banking institution is seeking a Support Analyst in Singapore to manage application monitoring and incident resolution for capital market operations. The ideal candidate will have a proactive approach to security and incident management, and be able to work collaboratively with distributed teams to enhance service quality and efficiency.

Qualifications

• Proactive mindset in security and incident prevention.
• Strong understanding of capital market operations.
• Ability to collaborate with multiple teams.

Responsibilities

• Define and implement application monitoring.
• Provide level 1 and level 2 application support.
• Analyze and manage incidents and requests.
• Support overnight batches and handle user requests promptly.

Skills

Application monitoring

Incident management

Problem management

Communication

Team collaboration

Job description

Description du poste

The Department and Position

The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

Run the bank is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India, Singapore and Montreal. Current position is based out of Singapore and the successful candidate will be able to work in an international context with distributed engineering teams striving for highest quality architecture and design.

The candidate will join the Singapore Capital Market Run the bank team in charge of running capital markets applications for SALES.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,)
• Analyze and manage incidents / problems / requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow‑up the resolution, even contributing to the definition of long term solution.
• Provide non‑functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro‑active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.