Application Support Analyst CMI

Crédit Agricole CIB; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading banking institution is seeking an Application Support Analyst in Singapore to provide technical support for capital markets applications. The successful candidate will collaborate with cross-functional teams and has a solid background in application support, SQL proficiency, and capital markets understanding. This role demands a proactive mindset towards security and quality improvement, along with excellent analytical skills.

Qualifications

• Minimum 5 years experience in application support activity, preferably in capital markets IT.
• Proven experience in technical proficiency with strong skills in SQL.
• Strong knowledge in XML, PL/SQL, MQ, CFT and control.

Responsibilities

• Define and implement application monitoring.
• Provide level 1 and level 2 application support.
• Prepare and maintain knowledge base for applications.

Skills

Application support experience

SQL proficiency

Analytical skills

Understanding of Capital Markets

Communication skills

Education

Bachelor's degree

ITIL certification

Tools

Unix/Linux scripting

XML

PL/SQL

ITRS Geneos

Job description

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Application Support Analyst CMI

Contract type

Permanent Contract

Job summary

The Department and Position

The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India, Singapore and Montreal. Current position is based out of Singapore and the successful candidate will be able to work in an international context with distributed engineering teams striving for highest quality architecture and design.

The candidate will join the Singapore Capital Market Run the bank team in charge of running capital markets applications for SALES.

Main Responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents / problems / requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro‑active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Supplementary Information

Qualifications and Profile

This role requires requires a pro‑active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. The candidate must have a strong appetite in capital markets functional business.

• Minimum 5 years experience in application support activity (in capital markets IT is a plus)
• ITIL certification
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO / BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
• 2+ years experience with IT applications handling valuation, reconciliations, payments and confirmations.
• Proven experience in technical proficiency with strong skills in SQL
• High level of proficiency in unix / linux scripting.
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL / SQL, MQ, CFT and Control‑M
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player

Should be able to do

• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Education

• Senior level (min. 5 years)
• Bachelor / Master’s degree in relevant specialities

Level of minimal experience

3-5 years

Experience

Education

• Senior level (min. 5 years)
• Bachelor / Master’s degree in relevant specialities

Shift Timings

• Work hours : 8 : 45am – 6 : 30pm SGP time
• Week-end support on demand.