Application Support Analyst

Unison Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

A leading consulting firm in Singapore is seeking an experienced technical support specialist to provide second-level support for applications. The ideal candidate will have a strong background in SQL, Java frameworks, and AWS, with extensive experience in troubleshooting and cloud services management. Responsibilities include resolving technical incidents and collaborating with development teams. A Bachelor’s in Computer Science or a related field is preferred, and you will join a dynamic team focused on providing exceptional technical support.

Qualifications

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as J2EE EJB, Spring, Microservices.
• Minimum 3 years of working experience with microservices framework and containers.
• Working experience with AWS Cloud.
• Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting.

Responsibilities

• Provide second-level technical support for applications, ensuring timely resolution.
• Utilize SQL queries to analyze and troubleshoot database issues.
• Administer applications running on UNIX/Linux environments.
• Configure and troubleshoot AWS services for application hosting.
• Collaborate with development teams for issue resolution.
• Implement ITSM processes for effective incident management.
• Document support processes for knowledge sharing.

Skills

SQL

Java

UNIX/Linux

AWS

Shell scripting

Microservices

IT Service Management (ITSM)

Education

Bachelor’s/Master’s degree in Computer Science, IT or related discipline

Job description

Nature of Work

• ▪ Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• ▪ Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
• ▪ Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• ▪ Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
• ▪ Collaborate closely with development teams to elevate and resolve issues requiring code changes or enhancements.
• ▪ Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• ▪ Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• ▪ Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

Problem Solving

• ▪ Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise.
• ▪ Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise.
• ▪ Escalate problems according to guidelines.
• ▪ Provide technical solutions for deficiencies in process, application configuration and operational procedures.

Resource Complexity

• ▪ Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge.
• ▪ Understand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.
• ▪ Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes.
• ▪ Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Experience

• ▪ Minimum 2 years of working experience with Rest API services.
• ▪ Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices).
• ▪ Minimum 3 years of working experience with microservices framework and containers.
• ▪ Working experience with AWS Cloud.
• ▪ Minimum 2 years of experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
• ▪ Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
• ▪ Solid understanding of Cloud AWS services and their application in a business environment, with hands‑on experience in configuration and troubleshooting.
• ▪ Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Education

Academic: Bachelor’s/Master’s degree in Degree in Computer Science, IT or related discipline (preferred