Application Specialist (Hematology)

SYSMEX ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company in Singapore is looking for a professional to participate in developing strategies for hemostasis and hematology. You will provide training and support to ensure the sales and marketing targets are met. The ideal candidate should have a Diploma in Medical Technology and at least 5 years of experience, with excellent communication skills and the ability to travel regularly.

Qualifications

• At least 5 years of experience in Medical Technology practice.
• Maintains high standards of professional and personal conduct.
• Able to travel between 20% - 40% per year.

Responsibilities

• Conduct training for distributors and end-users.
• Handle product-related complaints and provide troubleshooting.
• Prepare and submit monthly activity and trip reports.

Skills

Medical Technology expertise

Technical training skills

Communication skills

Education

Diploma in Medical Technology

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Key Job Purpose

Participate in the development and co-management of hemostasis, hematology and systemization strategies for Sysmex Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s hemostasis and hematology business units annually.

Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities.

Job Responsibilities

Product Knowledge

• He/She is responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.
• He/She keeps up his/her technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her

Implementation of favorable conditions to support sales/marketing target achievement

• He/She conducts application and theoretical training for the representatives of the different distributors in the region.
• He/She provides end-user training, as and when necessary
• He/She develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)
• He/She handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.
• He/She maintains regular communication and continuous contact with all the subsidiaries & distributors.

Reporting

• He/She prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. This monthly report is to be submitted regularly within the 2 workings days of the succeeding month.
• After every business trip, he/she prepares and submits a trip reports to supervisor and country area manager indicating the activities done, recommended action/s, person/s responsible, and other important information which management ought to know. Once prepared, he/she is responsible to ensure that these recommended actions are disseminated to the people concerned for proper implementation. Outcome of the said action/s should be followed up by him/her.

Job Requirements

• Diploma in Medical Technology
• At least 5 years of experience in Medical Technology practice
• PC literate (Excel, Words, Power Point)
• Maintains at all times the highest standards of professional and personal conduct, in thoughts, in words, & in actions.
• Able to travel between 20% - 40% per year
• May need to work after office hours occasionally