Application Ops Engineer

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore is seeking an L2 Application Ops Engineer. This role involves driving continuous improvement initiatives while providing daily operational support. Candidates should have a minimum of 3 years in production support, with experience in UNIX environments, scripting (Python, PowerShell), and various IT tools including Ansible and Docker. This position offers an opportunity for innovative problem-solving and collaboration within a supportive team environment.

Qualifications

• Minimum 3 years of relevant experience in production or infrastructure support.
• Experience with UNIX environments.
• Proficiency in scripting languages such as Python and PowerShell.
• Experience with tools such as Ansible, Gitlab, Azure DevOps, Docker, Kubernetes.
• Good understanding of IT ecosystems and application architectures.
• Knowledge about CICD pipelines and ITIL practices.

Responsibilities

• Ensure SLA and priorities are respected.
• Manage technical issues and escalations.
• Drive continuous improvement of service.
• Propose solutions to reduce repetitive tasks.
• Improve reliability and quality of systems.
• Bridge the gap between Dev and Ops.
• Share knowledge within the team and organization.

Skills

UNIX environments

Scripting languages (Python, PowerShell)

Ansible

Gitlab

Azure DevOps

Docker

Kubernetes

Task schedulers (Control-M)

Observability tools (Grafana, Kibana, Prometheus, Dynatrace)

Job description

Job Summary

Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success. They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings. Our client is looking for a L2 Application Ops Engineer to drive continuous improvement initiatives on top of daily BAU support. Candidate would have the opportunity to propose fresh and relevant ideas and unleash passion in learning new things and develop themselves further.

Main responsibilities

Performing all internal processes, ensuring :

• SLA and priorities are respected
• Appropriate reaction, in line with the severity of an incident or escalation
• Internal process are duly followed (service request, change, incident, problem management)
• Management of technical issues, escalations and ensuring good level of delivery
• Primary operational technical support and assist the functional support teams
• Good collaboration between various teams
• Continuous improvement of service
• Propose improvement and solution to reduce repetitive tasks
• Improving complex operations
• Improving reliability and quality of systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Improve and standardize existing workflow processes and framework
• Bridging the gap between Dev and Ops
• Managing knowledge within the team
• Share the knowledge within teams
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc.)
• Act as global coordinator main events
• Review of major releases roadmaps
• Ensure post checks are documented, performed and report is shared

Qualifications and Profile

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Technical and process

• Preferred

Minimum 3 years of experience with UNIX environments

Minimum 3 years of experience in scripting languages such as Python, PowerShell

Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes

Experience with task schedulers such as Control-M

Good understanding of IT ecosystems and application architectures

Knowledge about CICD pipelines, ITIL practices, Agile practices, Lean

Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus

Next Step

• Prepare your updated resume and expected package.

• Simply click on 'Apply here' or email to [e-mail] to drop your resume.

• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241