Application L2 Support Analyst

Morgan McKinley; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A professional recruitment firm is seeking a proactive L2 Application Support Analyst in Singapore. The successful candidate will provide day-to-day support for production issues, ensuring system stability and performance. Key requirements include a minimum Diploma in IT, 2 years of relevant experience, and knowledge of Java and SQL. This role involves working in rotating shifts to ensure 24/7 support coverage.

Qualifications

• Minimum Diploma in an IT-related discipline.
• 2 years of experience in application support or operations role.
• Proficient in SQL, able to construct and execute basic queries.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

Responsibilities

• Provide day-to-day support for application-related production issues.
• Understand and investigate reported issues to determine root causes.
• Ensure timely and successful completion of batch jobs and scheduled tasks.
• Identify and implement opportunities for automation.

Skills

Application support

Java programming

SQL proficiency

Communication skills

Scripting for automation

Education

Diploma in an IT-related discipline

Job description

We are seeking a proactive and dynamic L2 Application Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day‑to‑day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities

• Provide day‑to‑day support for application‑related production issues and resolve them within agreed Service Level Agreements (SLAs).
• Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
• Escalate complex cases to Level 3 or technical support teams as needed.
• Ensure timely and successful completion of batch jobs and scheduled tasks.
• Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
• Participate in the implementation of application changes following SOPs for smooth deployments.
• Identify and implement opportunities for automation to reduce manual workload.
• Work in rotating 12‑hour shifts to ensure 24/7 system support coverage.

Requirements

• Minimum Diploma in an IT‑related discipline.
• 2 years of experience in application support or operations role.
• Basic knowledge of Java programming and hands‑on coding experience.
• Proficient in SQL, able to construct and execute basic queries.
• Familiar with client‑server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
• Strong communication skills to interact with stakeholders across various levels.
• Experience with scripting for automation is a plus.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.
• Only Singaporeans as there is a G50 clearance.

If you are interested in this position, please apply and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

EA Licence No: 11C5502

Registration No: EAP Registration No: R1331365