Application Engineer (Contact Centre Systems) - Cisco CVP IVR

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a skilled software developer to support Contact Centre Systems. You will collaborate with teams to develop innovative solutions and engage with clients. Expertise in Cisco CVP, Java, and RESTful APIs is essential. This role requires 2–5 years of experience and offers opportunities for professional growth.

Qualifications

• Proficient in Cisco CVP IVR development using Call Studio.
• Strong programming skills in Java and JavaScript.
• Experience with MS SQL and MariaDB databases.

Responsibilities

• Collaborate with the Project Implementation Team to support Contact Centre Systems.
• Engage directly with clients to understand requirements.
• Manage post-implementation support and resolve issues.

Skills

Cisco CVP IVR development

Java programming

JavaScript programming

RESTful APIs

SQL query skills

Node.js

Finesse Gadget customization

Agile methodology

Tools

MS SQL

MariaDB

.NET Framework

Spring Boot

Job description

Responsibilities

• Collaborate with the Project Implementation Team to support and maintain Contact Centre Systems.
• Engage directly with clients to understand requirements and deliver effective solutions.
• Manage post-implementation support and resolve issues promptly.
• Apply creative and innovative problem-solving techniques to address client challenges.
• Identify, analyze, and resolve system and data issues through technical solutions.
• Develop and customize application code to meet project or client requirements.
• Maintain system security, integrity, and business continuity documentation.
• Ensure compliance with both internal and client policies, processes, and standards.

Requirements

• Proficient in Cisco CVP IVR development using Call Studio, including production maintenance.
• Strong programming skills in Java, JavaScript, and experience with RESTful APIs.
• Familiarity with Finesse Gadget customization and IVR/Finesse application development.
• Experience with MS SQL and MariaDB databases; solid SQL query skills.
• Good understanding of relational database design and data modelling concepts.
• Hands-on experience with Node.js, and preferably Spring Boot or .NET Framework.
• 2–5 years of relevant software development experience.
• Exposure to Contact Centre environments and System Integrator settings preferred.
• Familiar with Agile methodology, SDLC, and source code management tools.
• Willingness to work extended hours or weekends when required.

To apply, simply click the "Apply" button or send your updated profile to [e-mail]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.