Application Engineer

PHOENIX CONTACT (SEA) PTE LTD; Singapore; On-site; SGD 51,000 - 78,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a Subject Matter Expert for Power Reliability products. The role involves providing technical support to customers, conducting training, and developing product solutions. Candidates should have a diploma in Electrical Engineering and be fluent in English and Japanese. This position requires travel for technical consultations and a customer-driven mentality.

Qualifications

• Minimum 2 years of experience in electrical/surge protection/power systems.
• Fresh graduates are welcome.
• LPT N2 Japanese or above.

Responsibilities

• Be the Subject Matter Expert for Power Reliability products.
• Provide technical support to sales subsidiaries and customers.
• Conduct training sessions on products and solutions.

Skills

Electrical block diagram literacy

Surge protection knowledge

Customer-driven attitude

Interpersonal skills

Fluent in English

Fluent in Japanese

Education

Minimum Diploma in Electrical/Electronic Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job purpose:

You will be part of application center team to deliver a strong regional market service in terms of technical product support, new product specification and product systemization in proximity.

RESPONSIBILITIES:

• To be the Subject Matter Expert for Power Reliability products and solutions not limited to the main product groups: power supplies and surge protection devices.
• Stay abreast on market’s demand and development of technology in the field of power reliability.
• Provide timely accurate application and technical support to the region sales subsidiaries and customers for power reliability related topics.
• Conduct multi-tier product and solution training to different audience segment.
• Work closely with region sales subsidiaries and assist with generating sales & marketing enablement collaterals not limited to demos, white papers, short videos etc.
• Custodian of solution / project references to aid regional project success.
• Design and Develop Phoenix Contact product-mix solutions and systems with market-orientated value propositions to address market and customers’ demands, needs and pain points.
• Specifying new product variants, coordinating customer specific lab tests, and managing local product approvals.
• Perform in house product / solution testing with documentation based on customer requirements.
• Setting up the process and establish close communication with the region sales subsidiaries to understand and support their market demands and requirements.
• Required to travel to customer’s location for technical consultation.
• Setting up the process and establish communication channels with BU and RBUs for regional market feedback, in-depth product development requirement and support.
• Participate in industry specific associations and exchange of industry specific trends and developments within the ICE division.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• ·emonstrate a positive and flexible approach to changing business priorities.

REQUIREMENT:

• Minimum Diploma in Electrical/Electronic Engineering or related fields.
• Minimum 2 years of experience in electrical / surge protection / power systems.
• Fresh graduates are welcome.
• Electrical block diagram / single line diagram literacy.
• Familiar with surge protection standards.
• Fluent in English & Japanese, both oral and written
• LPT N2 or above
• Proficient with Windows based applications (Word, Excel, PowerPoint)
• Customer-driven and results-oriented.
• Good interpersonal and communication skills.
• Disciplined, hardworking and able to perform under pressure.
• Willing to travel within short notice e.g. Training, Trade shows, etc.