AppleCare Technologies Project Manager

APPLE SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology company is looking for a Project Manager and Business Analyst in Singapore. This role involves managing multiple complex projects across the APAC region for Apple Support, focusing on efficient project outcomes and stakeholder engagement. Ideal candidates will have 8+ years of experience, strong project management skills, and familiarity with the consumer electronics industry.

Qualifications

• 8+ years of project management experience in APAC.
• Proficient in MS Office and basic project planning tools.
• Experience in managing complex project situations.

Responsibilities

• Lead project management initiatives for Apple Support.
• Facilitate workshops to gather business requirements.
• Prepare documentation and communicate project status.

Skills

Project management

Requirements gathering

Change management

Risk management

Stakeholder engagement

Technical problem-solving

Education

MBA or other relevant advanced degree

Tools

MS Office Suite

SAP systems

Job description

Summary

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific region on projects pertaining to Enterprise systems and processes. The role supports the following business areas - contract manufacturer onboarding, Field services repair management, warehousing, freight, service parts planning and procurement, online services, service contracts, business development/sales, contact centre operations and others.

Description

The Project Manager and Business Analyst role resides in the Apple Support business and is the primary interface between the Apple Support business teams and the Information Systems & Technology team and works across Enterprises processes and systems. The role will also provide cross functional leadership across functional business organisations. The activities range from preparing the required documentation based on the project size, get resources allocated to project team roles, effectively and clearly communicate project status across organisational hierarchy, manage project risk, monitor the change readiness of the business as well as conduct post implementation reviews for Apple Support. Effective project outcomes to required scope, time and quality are the needed accountability on this role.

Minimum Qualifications

You have 8 or more years of demonstrated experience on the below :

• Manage multiple projects simultaneously, adhering to scope, time, schedule, quality, and risk management best practices.
• Facilitate workshops and brainstorming sessions to gather business requirements.
• Analyze, re-engineer, and recommend solutions for business processes.
• Experience and exposure to resolving complex project situations including issues and working to represent the project to senior leadership layers such as Directors, Senior Directors. Negotiate, resolve conflicts, and build strong relationships with internal and external stakeholders, including remote teams and vendors.
• Lead and deploy complex projects, ensuring robust planning for change management and sustained business operations.
• Proficiently utilize MS Office Suite (Word, Excel) and basic project planning tools.
• Provide technical and analytical problem-solving, aligning individual work with broader organizational strategy.
• Proven experience managing projects within the APAC region; global project leadership experience preferred.

Preferred Qualifications

• Consumer electronics industry experience (desired), service and support business experience (desired).
• MBA or other relevant advanced degree.
• Consulting background experience (desired).
• Lean Six Sigma exposure (desired).
• Project Management certification (desired).
• SAP system and process savvy. Knowledge of ERP (e.g. SAP) systems deployed in the consumer electronics industry
• Experience and familiarity with Apple's products is preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.