Appeals Program Lead: Moderation & Policy Insights

TikTok; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading social media platform in Singapore is seeking an experienced professional to manage appeal programs and ensure quality service. You will lead efforts in customer service and content moderation appeals, analyze trends, and provide insights for improvement. Ideal candidates have a BA/BS degree, 3+ years in project management, and strong analytical and communication skills. Join a dynamic team committed to inspiring creativity and driving innovation in the tech industry.

Qualifications

• 3+ years' working experience in project/program management.
• 2+ years' experience with customer service or content moderation appeals.
• Experience with high profile disputes and escalations.

Responsibilities

• Lead appeal programs related to enforcement actions.
• Monitor and analyze appeal trends and escalate critical cases.
• Provide insights for policy and strategy improvement.

Skills

Project/program management

Customer service

Analytical thinking

Problem-solving

Communication skills

Education

BA/BS degree or equivalent experience

Job description

A leading social media platform in Singapore is seeking an experienced professional to manage appeal programs and ensure quality service. You will lead efforts in customer service and content moderation appeals, analyze trends, and provide insights for improvement. Ideal candidates have a BA/BS degree, 3+ years in project management, and strong analytical and communication skills. Join a dynamic team committed to inspiring creativity and driving innovation in the tech industry.