APAC Technical Client Services Lead – 24/7 Support

360T; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial technology company is seeking a Technical Client Services Manager based in Singapore. The role involves providing exceptional support to clients, managing technical issues, and maintaining strong relationships with key clients. Candidates should have a relevant Bachelor's degree, experience in client services, and strong technical skills, particularly in Java. This position offers significant opportunities for growth within a dynamic SaaS environment.

Qualifications

• Bachelor's degree in a related field preferred, computing disciplines advantageous.
• Understanding of fundamental IT concepts such as Java and TCP/IP.
• Experience in client services or similar roles in finance.

Responsibilities

• Deliver outstanding service to customers.
• Maintain relationships with key client intermediaries.
• Resolve technical and workflow challenges for clients.
• Conduct regression testing for the platform.

Skills

Customer service skills

Detail-oriented

Organizational skills

Technical communication

Proactive work ethic

Fluency in English

Education

Bachelor's degree in a related field

Tools

Java

TCP/IP

MacOS

Windows

Log file analysis

Job description

A global financial technology company is seeking a Technical Client Services Manager based in Singapore. The role involves providing exceptional support to clients, managing technical issues, and maintaining strong relationships with key clients. Candidates should have a relevant Bachelor's degree, experience in client services, and strong technical skills, particularly in Java. This position offers significant opportunities for growth within a dynamic SaaS environment.