APAC Security System Analyst (SOC) - Global MNC

BluOcean Security Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A security solutions provider in Singapore is hiring for a role focused on managing security systems in a 24/7 operations center. Responsibilities include monitoring system health, troubleshooting software issues, and generating client reports. Candidates should have experience in security system management and be proactive in responding to alarms and system issues.

Qualifications

• Experience in monitoring and troubleshooting security systems.
• Ability to perform data analysis and generate reports.
• Knowledge of access control, CCTV systems, and alarm management.

Responsibilities

• Monitor the security system for the SOC center.
• Perform daily system health checks.
• Support and troubleshoot software issues related to security systems.
• Document incident resolution steps in a ticketing system.

Job description

Work location: Singapore

• Monitor/troubleshoot/manage the security system for the customer's security operation center (24*7 SOC center).

• Perform daily system health checks, proactively monitor system health status.

• Data analysis and generate report per client requirements.

• Support and troubleshoot software issues, including access control, CCTV, alarm, visitor management, and any other systems under contract.

• Acknowledge alarms, answer calls, and troubleshooting.

• Eliminate alarm defects, track and manage via trouble tickets.

• Follow standard practices and procedures to respond appropriately to external and internal threats.

• Report alarm defects through trouble tickets to upper management.

• Perform initial investigation and/or troubleshooting of the system and network issues for trouble shooting purposes.

• Mask alarms points as approved.

• Thoroughly document steps to resolve incidents in the service ticketing system.

• Notify management when Service Level Agreements are missed.

• Perform various programming and technical project/ administration related activities on the security systems.

• Access provisioning.

• Upon approval, program access control and intrusion detection hardware.