APAC Omnichannel Engagement Lead

Novo Nordisk; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a Senior Manager, Omnichannel Engagement, to create impactful digital customer journeys. This hands-on role involves designing and executing omnichannel engagement plans while collaborating with local teams. Candidates should have over 10 years of experience in digital marketing and customer experience, preferably in the pharmaceutical sector. Strong analytical and stakeholder management skills are essential. Join a dynamic team committed to innovative healthcare solutions.

Qualifications

• 10+ years of experience in digital marketing, customer experience, or omnichannel engagement.
• Experience in the pharmaceutical industry is a plus.
• Proven hands-on experience in building customer journeys.

Responsibilities

• Design and implement data-driven omnichannel engagement plans.
• Work with local affiliate teams to optimize campaigns.
• Drive customer experience initiatives by establishing key metrics.

Skills

Digital marketing

Customer experience

Data analysis

Stakeholder management

Agile methodologies

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Marketing automation tools

Content management systems

Job description

A leading healthcare company in Singapore is seeking a Senior Manager, Omnichannel Engagement, to create impactful digital customer journeys. This hands-on role involves designing and executing omnichannel engagement plans while collaborating with local teams. Candidates should have over 10 years of experience in digital marketing and customer experience, preferably in the pharmaceutical sector. Strong analytical and stakeholder management skills are essential. Join a dynamic team committed to innovative healthcare solutions.