APAC IT Service Delivery Lead — Tech Ops & Security

CHANEL PTE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global luxury brand in Singapore is seeking a Service Delivery Manager to oversee IT service delivery across Southeast Asia. The role involves ensuring high-quality service delivery, leading security initiatives, and managing infrastructure projects with local IT teams. Ideal candidates will have over 8 years of experience in service delivery, a degree in a technical field, and relevant certifications. A collaborative and innovative attitude is essential for success in this role with an emphasis on stakeholder engagement and service improvement.

Benefits

Ongoing training and development

Supportive team environment

Competitive compensation and benefits package

Qualifications

• 8+ years of experience in Service Delivery Management in IT.
• Degree in Engineering, Computer Science, or related field preferred.
• Intermediate ITIL Certification preferred.

Responsibilities

• Manage service delivery and improve IT services in Singapore and Southeast Asia.
• Lead information security initiatives and ensure compliance.
• Coordinate service delivery for projects with internal teams and vendors.

Skills

Service Delivery Management

Project Management

IT Service Management

Stakeholder Management

Problem Solving

Automation Skills

Education

Degree in Engineering/Computer Science/IT

ITIL V3/4 Certification

PMP Certification

Tools

Microsoft Power Automate

Job description

A global luxury brand in Singapore is seeking a Service Delivery Manager to oversee IT service delivery across Southeast Asia. The role involves ensuring high-quality service delivery, leading security initiatives, and managing infrastructure projects with local IT teams. Ideal candidates will have over 8 years of experience in service delivery, a degree in a technical field, and relevant certifications. A collaborative and innovative attitude is essential for success in this role with an emphasis on stakeholder engagement and service improvement.